Until the moment of receipt

1. To do this, contact us on the day of the order, before the notification of the shipment of the goods.
2. If you paid for the order with a bank card, the money will be returned by non-cash method, to the same details,
quickly and without coercion.

After receiving the goods

You have the right to return tea: unsuitable for use, in violation of the mandatory requirements for the product, with an expired shelf life, and also delivered in packaging with broken integrity. Please note that good quality tea cannot be returned or exchanged. Teaware and other (non-food products)

In the cases stipulated by Article 8 of the Law of Ukraine

The customer has the right to return a non-food product within 14 days, excluding the day of purchase. Returns are accepted only if the product has not been used, has retained its original appearance, original (branded) packaging, undamaged factory labels, tags, stickers, etc.

The parcel is being sent back at the expense of the client.

Please contact us in advance to clarify the nuances connected in a convenient way (tel, instaram, messengers)
with return or exchange of goods.

Specify:
● Order no
● reason for return,
● if necessary – photos of the product.

We also kindly ask you to check the appearance and completeness of the order at the time of receipt,
this will help avoid misunderstandings.